Profile summary

My professional foundation was built alongside customers, working with real systems and the operational constraints that shape their daily decisions.

I started as a customer-facing Project Engineer working with requirements, system design, programming, integration, commissioning and end-to-end implementation. I later became a national digital-platform technical expert, supporting customers and field teams — understanding their situations and adapting guidance to each person and context — while working close to platform quality, product lifecycle, QA, release validation and deployment readiness.

As Senior Technical Advisor, my work increasingly connected customer needs, project delivery, technology and business. I led technical discovery, translated operational requirements into scalable architectures and solution directions, held end-to-end technical ownership and helped evaluate product and solution alternatives by balancing technical feasibility, lifecycle risk, reliability, cost and commercial value — often as the informal technical lead colleagues turned to when the trade-offs got hard, mentoring and guiding teams through complex deliveries.

As Nordic Technical Support Expert within Building Management Systems, I now mentor Level 2 advanced support engineers and support technicians and EcoXpert partners across the Nordic region, and take ownership of major strategic customers. The role also brings a Nordic view into collaboration with R&D: overseeing and prioritising defects and improvement needs according to customer impact, technical risk and relevance to priority Nordic business, while mentoring colleagues and strengthening shared support capability.

I expanded that foundation through a B.Sc. in Computer Science focused on applied AI at Mälardalen University, advanced AI studies and a specialisation in Industrial Economics and Management at Blekinge Institute of Technology. My motivation was to shift from technology toward product, strategy and business — connecting societal challenges and user needs with product decisions, viable business models and 20+ years of domain experience to move toward product and offer management. Talking SCADA became the recurring academic case where those perspectives met: making the data behind a building's ventilation, heating, cooling and alarms understandable, so the people responsible can see where energy is wasted and decide what to do about it.