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Rickard Sörlin

AI Product Manager | Industrial Digital Platforms (SCADA / HVAC / IoT / Energy / AI)

Bridging business, industrial operations, technology, and AI to turn real-world challenges into scalable digital platform products.

Nordic Technical Support Expert · Developing toward Product & Offer Management

Profile

AI Product Manager by professional direction and Nordic Technical Support Expert by current role, with 20+ years across BMS/HVAC, IoT/IIoT, energy and mission-critical environments. Combines industrial domain depth with applied AI and product management to validate real user problems and shape feasible, viable solutions.

Experienced in end-to-end technical ownership and cross-functional work with Product Owners, R&D, engineering and sales. Postgraduate studies in AI, product management, strategy and business models reinforce this practice.

Key strengths

  • • 20+ years across industrial digital platforms, connected systems, SCADA and mission-critical environments, combined with hands-on applied AI.
  • • Starts from the customer's problem: discovery, requirements, prioritisation and feasibility before committing to a solution.
  • • Turns recurring field issues into structured product feedback and enhancement proposals with Product Owners and R&D.
  • • Makes technology, constraints and trade-offs understandable across business, engineering, R&D, sales and customers.

Core skills

Product & Strategy: Product management & strategy · Requirements engineering & prioritisation · Product lifecycle thinking · Stakeholder alignment & cross-functional collaboration · Technical-commercial trade-off analysis · B2B enterprise platforms & business models

Product Discovery & UX: Product discovery & problem validation · User interviews & workflow analysis · Wireframing & Figma prototyping · Usability evaluation

AI & Data: Generative AI, LLMs, RAG & GraphRAG · Agentic AI & multi-agent systems · Time-series forecasting & predictive analytics · Deep learning & computer vision · Data-driven decision support · AI governance, limitations & trade-offs

Platforms & Domain: Industrial digital platforms (SCADA, BMS, EMS) · Building automation, HVAC & energy systems · Connected systems (PLC, IoT, IIoT) · Real-time monitoring, control & industrial communication protocols

AI Frameworks & Tools: Python · PyTorch · scikit-learn · LangChain · LangGraph · LangSmith · RAGAS

Data & Retrieval: SQL · NoSQL · GraphDB · Knowledge graphs · Vector databases · Information retrieval

Selected product & AI projects

Talking SCADA — Academic Product Case

University of Skövde → Blekinge Institute of Technology · Aug 2025 – May 2026

Explored how AI could let a building explain hidden energy waste, likely causes and useful next investigation steps in plain language while keeping operational decisions with people.

  • • Framed the user problem, intended users and Jobs to Be Done for building operators, facility managers and energy teams.
  • • Developed the concept from discovery through product definition, a bounded read-only MVP, PRD and SRD, requirements traceability and Cost-Value-Risk prioritisation.
  • • Connected customer and business value through Software Value Map, Business Model Canvas, packaging, sourcing and staged commercialisation planning.
  • • Defined the next validation step with representative users and real building data; intended energy, cost and emissions gains remain unmeasured.

Technical context: Conceptual multi-agent decision support using operational time-series data, building-system relationships and domain context; a design direction to compare with simpler support.

AI-Powered Troubleshooting Assistant

Mälardalens Industrial Technology Center (MITC)

Explored how an AI-enabled assistant could reduce downtime in industrial environments by translating machine signals, alarms, and documentation into actionable insights.

  • • Conducted discovery interviews with operators and testbed teams to understand workflows and identify key pain points.
  • • Defined and validated the core problem: dependency on specialist knowledge during incidents.
  • • Designed and prototyped an AI assistant providing root-cause insights and step-by-step guidance.
  • • Evaluated usability and user value through real-world testing with industrial partners.
  • • Demonstrated how AI-supported decision guidance enabled faster incident resolution and reduced reliance on specialists.

Technical context: RAG-based architecture, OPC UA integration, industrial control systems.

Uncertainty-Aware 48-hour Wind Power Forecasting

Thesis — Mälardalen University & Electrification Hub

Explored how AI-driven forecasting supports decision-making under uncertainty in energy systems.

  • • Identified decision-making under uncertainty as a key challenge for energy planning and operations.
  • • Developed a data-driven forecasting solution using real-world wind and weather data.
  • • Delivered probabilistic forecasts supporting planning, optimisation, and flexibility scenarios.
  • • Demonstrated how uncertainty-aware forecasts enable improved planning, load balancing, and energy optimisation.

Technical context: Temporal Fusion Transformer with probabilistic forecasting.

Professional experience

Nordic Technical Support Expert — Building Management Systems

2026 – Present

Schneider Electric

Nordic responsibility for strategic customers and prioritisation of defects and improvements with R&D for EcoStruxure Building Operation and its edge-controller ecosystem, in an international, English-speaking environment.

  • • Own the largest and most strategic VIP customers across the Nordic region.
  • • Turn recurring Nordic field cases into structured product feedback and enhancement proposals for EcoStruxure Building Operation and its edge IoT ecosystem, prioritised with R&D by customer impact, technical risk and business relevance.
  • • Support and mentor Level 2 advanced support engineers across the Nordic region through escalation, technical guidance and knowledge sharing.

Senior Technical Advisor — Digital Platforms

2020 – 2025

Schneider Electric

Led customer and technical discovery for complex digital platform solutions across healthcare, pharmaceutical, data-centre and other mission-critical environments.

  • • Developed and presented technical solution proposals to internal management, sales and customer stakeholders, weighing customer value, feasibility, lifecycle risk and cost.
  • • Held end-to-end technical ownership from problem definition and requirements through integration, validation and delivery.
  • • Aligned engineering, sales and customers around a shared solution direction; represented Schneider Electric at KTH Live-In Lab and mentored technical teams.

Support Engineer — Digital Platforms

2013 – 2020

Schneider Electric

Sweden's national technical expert for a digital building platform and its ecosystem of edge controllers, working with Product Owners, Global Product Support and R&D.

  • • Turned recurring field issues into structured product feedback and enhancement proposals, prioritised critical defects and validated releases with R&D.
  • • Owned a reusable HVAC deviation-management capability that turned operational data into actionable insight for troubleshooting and energy optimisation.
  • • Supported product lifecycle through release validation, deployment readiness and rollout risk assessment.

Project Engineer — Digital Platforms

2003 – 2013

Schneider Electric

Delivered digital solutions for building operation and energy optimisation in close collaboration with customers and operational teams.

  • • Worked with customers on discovery and requirements, translating operational needs into solution design.
  • • Held technical ownership from solution design through delivery and operational handover.
  • • Collaborated with R&D as a quality tester and mentored teams on platform capabilities.

Education

Postgraduate Studies in Product Management, Strategy & Industrial Economics

2025 – 2026

Blekinge Institute of Technology

Courses: Product Management & Portfolio Strategy, Strategy & Business Models, Leadership, Product Requirement Management, Agile Process & Project Management (Scrum).

Postgraduate Studies in Innovation Management (Advanced level)

2025 – 2026

University of Skövde

Courses: Innovation in Practice.

Postgraduate Specialisation in Artificial Intelligence (Advanced level)

Umeå University, Linköping University, Mälardalen University

Courses: Predictive Data Analytics, Natural Language Processing, Deep Learning for Industrial Imaging, Autonomous Systems.

Bachelor of Science in Computer Science — Specialisation in Intelligent Systems

2023 – 2025

Mälardalen University (MDU), Sweden

Courses: Interaction Design, Deep Learning, Machine Learning (Advanced), Ethics, Artificial Intelligence 1 & 2, Statistics, Software Engineering for AI (agile development, user stories, backlog structuring, UML, requirements prioritisation).

IoT and Automation, Upper Secondary School

Sjödals Gymnasium, Sweden

Certifications

  • • AI Governance & Responsible AI — University of Oxford
  • • Machine Learning Specialization — Stanford University Online
  • • Deep Learning Specialization — DeepLearning.AI

Languages

  • • Swedish — Native
  • • English — Proficient